Contact information

CONTACT INFORMATION
For any questions related to the website, orders, products, or policies, you may contact us through the following channels:

  • General enquiries: hello@rimalab.pt
  • Copyright, licensing, or commercial use enquiries: hello@rimastudio.pt
  • Custom service-based projects (design, illustration, and animation): hello@rimastudio.pt

We aim to respond to all messages as promptly as possible during normal business hours.

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CUSTOMER SUPPORT
Before contacting us, we recommend reviewing the policies available on the website, where you can find detailed information about:

  • shipping
  • returns and refunds
  • personalized products
  • digital products

If you require further clarification, we will be happy to assist you.

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COMMUNICATIONS
All communications related to orders, including confirmations, information requests, draft approvals, and order progress updates, are handled primarily by email.

It is the customer’s responsibility to ensure that the contact details provided at checkout are accurate and up to date.